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SHIPPING POLICY

 We are committed to providing our customers with a seamless shopping experience, from browsing our website to receiving your package at your doorstep. Please read through our shipping policy below for all the information you need to know regarding shipping, delivery, and returns.

Shipping Times

We strive to process and ship out all orders as quickly as possible. The estimated delivery times are as follows:

- Standard Shipping: 7-14 business days
- Express Shipping: 2-5 business days

Please note that these delivery times are estimates only and may vary depending on factors such as holidays, weather conditions, and the location of your shipping address.

Shipping Costs

We offer free standard shipping on all orders within the United States. For express shipping, the cost will vary depending on the size and weight of your order, as well as your shipping address. The exact shipping cost will be calculated at checkout.

Shipping Locations

We ship all over the world. 

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order and estimated delivery date.

Returns

We understand that sometimes the items you receive may not fit or may not be what you expected. If you need to return an item, please contact our customer service team within 14 days of receiving your order to initiate a return. All items must be returned in their original condition, with all tags attached.

Please note that shipping costs for returns are the responsibility of the customer. Once we receive your return, we will process your refund within 7 business days.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to us. Our customer service team is available at support@clemuniverse.com or Phone: +15409996775.

Thank you. We look forward to serving you!

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